FAQ's

Here are the answers to our FAQ's. If you don't find the answers you are looking for, then email info@trinkettreasurez.co.uk.

Will I get charged customs fees?

In most countries outside of the EU you don't, and if you do it should be less than £10.

In the EU, since July 1st, you may get charged a customs fee so please expect that this may happen. The fees seem to currently be less than £15.

This is frustrating for our small independent business as we are sure it is for you too, but hope that you will still want to enjoy our boxes!

If you purchase via Etsy: https://www.etsy.com/uk/shop/TrinketTreasurez it will calculate it immediately at the checkout so that you don't have to pay any unexpected fees upon delivery.

Can I buy just one box that doesn't renew?

Yes! Just purchase via the "Give a Gift" section and purchase one box. You will receive the box of the month you purchase in.

Do you post worldwide?

Yes! Just type in your address at the checkout. International postage is calculated at the checkout.

What date does my Monthly payment renew?

The 1st of every month - it varies a bit depending on your time zone so you may find you are charged the day before.

What box do I receive when I start my membership?

If you order by the 22nd, You will get the box for that month. If you order on or after the 22nd, then you will receive next month's box, don't worry you wont get charged again on the 1st (1st is our renewal date for our subscribers), your next payment will be taken out of the following month.

When does my box get delivered?

Boxes for subscribers get posted on the 14th- 17th of the month.

If you order on or after the 22nd, it will be delivered with all of next months boxes- they get posted in the first week of the month. If you order before the 22nd, you will get the box of that month and it will be posted within 2 working days.